Utility Billing / Customer Service

If you have any questions or concerns about your City of Nacogdoches utility services or bill please contact us by
Phone (936) 559-2593 or Email.

Mission


The primary mission of Utility Billing/Customer Service is to bill for utility services provided to the customers of the City of Nacogdoches, collection of funds from these billings, and to provide customer support for City of Nacogdoches utility customers.

Function


Utility Billing


Utility Billing is responsible for the billing of city provided utility services, the collection and accounting of funds from the billings, and for accurate meter readings for utility billings.

Customer Service


Customer Service is re
sponsible for providing customer support for city utility customers, the installation of new utility meters, the maintenance of existing meters as well as associated equipment and piping. The connection and disconnection of City utility service.


Payment Methods


The City offers 

 Pay Online

,   

Alternate Pay Locations 

around town, a convenient Kiosk Machine located at 209 S. Pecan open 24 hours a day, Automatic Bank Draft (form is available below to be completed and returned) and the lobby inside City Hall is open Monday-Friday 8-5. 
If you would like to sign up for Automatic Draft for your water bill Please Fill out document below and return:

​Other Available Features Offered

You can now monitor your water use yearly, monthly, weekly, daily, or hourly using the Consumption Analysis portal. You set up a user name and password and you will then have access to all of your water use details. You may even set alerts for you to be notified by text or email if you hit a threshold of water use that you customize.

eBilling
Email billing is also available by clicking the Enroll in eBilling link. After clicking on it you will be walked through enrollment. 

Confidentiality Notice

 
Customers of the City of Nacogdoches have the option to request that personal information be kept confidential in the event of a Public Information Act request. We are providing you with the Confidentiality Form (PDF)which you may complete if you choose to have your information confidential. There is a $10.00 administrative fee for this service. 


Current Rates